At 92pn, responsible gaming is not a checkbox — it is the foundation of how we operate. Whether you are placing a bet on a PSL match from Lahore or spinning slots late at night in Karachi, we want your experience to stay enjoyable, controlled, and within your means. This page covers everything you need to know about our player protection tools, age restrictions, and how to get help if gambling stops being fun.
These are not just policies on paper. 92pn has invested in real tools, trained staff, and proactive monitoring to make responsible gaming a lived reality for every player on our platform.
92pn enforces a strict minimum age of 21 years for all account registrations. Every player must pass KYC age verification before depositing or playing. Accounts flagged for underage use are closed immediately and deposits refunded to the originating payment method.
Players who feel they need a break can activate self-exclusion directly from their account settings. Options range from 24-hour cool-off periods right up to permanent account closure. During a self-exclusion period, your account is locked and all marketing communications are suspended.
You can set daily, weekly, or monthly deposit limits and loss limits from your account dashboard. Once set, limits cannot be increased for 24 hours — giving you real time to reflect. Reducing a limit takes effect immediately, so you are always in full control of your spending.
92pn lets you set session time reminders so you receive a notification after a defined period of play. You can also view a full history of your session durations in your account. Knowing how long you have been playing is one of the simplest and most effective responsible gaming habits.
Our reality check feature sends you an on-screen reminder at intervals you choose — every 30, 60, or 120 minutes — showing you how long you have been playing and how much you have wagered in that session. It is a simple nudge that makes a real difference.
Every member of the 92pn customer support team receives training in responsible gaming awareness. If you reach out expressing concern about your gambling behaviour, our team is equipped to direct you to the right tools and support pathways without judgment.
All responsible gaming tools at 92pn are available directly inside your account dashboard. There is no need to contact support to access them — they are built into the platform so you can use them instantly, any time of day. Whether you are in Islamabad at midnight or Faisalabad in the middle of a busy afternoon, these controls are always one tap away.
The tools below are all provided completely free of charge as part of your 92pn account. We strongly encourage all players to review and configure their personal limits when they first create an account — not only when a problem arises.
Set the maximum amount you can deposit per day, week, or month. This is the single most effective tool for keeping your gambling spend within a pre-agreed budget. Limits apply across all payment methods including JazzCash, EasyPaisa, and bank transfers.
Define the maximum net loss you are comfortable with over a given period. Once your loss limit is reached, betting is automatically suspended for the remainder of that period. Your balance and any pending withdrawals remain intact.
Need a short break without committing to full self-exclusion? A cool-off period temporarily suspends your access to betting and casino features for 24 hours, 48 hours, 7 days, or 30 days. You can still log in to check your balance or process a withdrawal.
A more serious step for players who feel they need a longer break from gambling. Self-exclusion periods can be set from 6 months to 5 years, or permanently. During exclusion, your account is fully locked and cannot be reopened before the exclusion period ends.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. Recognising the early signs in yourself — or in someone close to you — is the first step toward getting back in control.
Answer these questions honestly for yourself. This is not a diagnostic tool — it is simply a way to check in with your own gambling habits and notice if anything has shifted.
92pn enforces a strict minimum age of 21 years for all players. This is non-negotiable and applies to every single account, regardless of the games played, the deposit amount, or the payment method used. We do not make exceptions.
Age verification is a mandatory step in the onboarding process. Players are required to provide a valid government-issued ID — such as a CNIC or passport — before their first deposit is processed. Accounts where age cannot be verified to our satisfaction will be suspended until documentation is provided.
If you are a parent or guardian in Pakistan and believe a minor may have used your details to create an account, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.
Every 92pn account goes through the following age and identity checks before full access is granted:
Self-exclusion is one of the most effective steps you can take if gambling has started to feel out of control. At 92pn, the process is straightforward and takes effect immediately.
Visit 92pn.org and log in using your registered credentials. If you are having trouble logging in, contact our 24/7 live chat support team who can assist.
Navigate to the Responsible Gaming section within your Account Settings. All protection tools including self-exclusion are grouped here for easy access.
Select the exclusion duration that best fits your needs — from a 6-month break to a permanent closure. See the options on the right for a full breakdown.
You will be asked to confirm your decision. Once confirmed, the exclusion takes effect within minutes. You will receive a confirmation email at your registered address.
A confirmation message will be sent to your registered email. All marketing and promotional communications from 92pn will stop immediately. Your account balance is secured and any pending withdrawals are processed normally.
Choose the self-exclusion option that fits your situation:
If you are unable to access your account to activate self-exclusion, you can request it by contacting support at [email protected] with the subject line "Self-Exclusion Request." Include your registered name and email address. We will process the request within 2 hours.
Simple habits can make all the difference between gambling as entertainment and gambling as a problem. Here are the core principles recommended by 92pn.
Decide in advance how much you can afford to lose — not how much you hope to win. Never gamble with money you need for rent, food, or bills.
One of the fastest paths to problem gambling is trying to win back what you just lost. Accept losses and walk away instead of doubling down.
Set a timer if needed. Step away from the screen every 30 to 60 minutes. Fresh air, a cup of chai, or a short walk helps reset your perspective.
Gambling while intoxicated or emotionally distressed leads to poor decisions. Only gamble when you are sober and in a calm, clear state of mind.
Gambling should be a leisure activity, not a solution to financial problems or a way to escape stress. If it stops being fun, it is time to stop.
Make sure gambling is not your only form of entertainment. Spend time with friends and family, play sports, watch PSL matches, or pursue hobbies you enjoy.
Do not wait until there is a problem to activate deposit limits or session reminders. Set them up from the start and adjust them as your situation changes.
If you feel your gambling is getting out of hand, talk to a friend, family member, or reach out to our support team. Silence only makes the problem worse.
If you feel in control, enjoy playing, and are staying within your means, 92pn is here to provide safe, secure, and entertaining gaming. Activate your responsible gaming tools today and play with confidence.
Access Your Account Settings Read Our FAQIf gambling has stopped being fun and started causing problems in your life — financially, emotionally, or in your relationships — please know that help is available. You do not have to face this alone. Whether you are in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan, there are resources and people ready to support you.
92pn encourages all players who are struggling to reach out for professional support. Our team can point you in the right direction, but we are not a substitute for trained counsellors and support organisations.
International Support Resources: While Pakistan does not yet have a dedicated national gambling helpline, international organisations such as Gamblers Anonymous and GamCare provide online resources, forums, and guidance that can be accessed from anywhere. The 92pn support team can provide links to these resources upon request.